3934 S Corbett Ave.
Portland, OR 97239

(503) 231-3086

KITCHEN STUDIO TOUR

Open Position // May 18, 2022

Community Manager

POSITION DESCRIPTION

We’re looking for an experienced community manager skilled in customer service and relationship building to oversee social posting and engagement for social fanbases ranging from a few hundred to more than a million fans. Responsibilities also include tracking and reporting on branded content to demonstrate the success of integrated marketing efforts, as well as spotting trends and new opportunities. The ideal candidate is an excellent written communicator and a detail fanatic; enjoys interacting with consumers; and is passionate about the latest social trends and platforms. Prior social media community management experience is required, and a background in customer service is a plus

 

Grow Your Career

  • Collaborate with our social strategy team to post approved content to brand social media channels based on approved editorial calendars
  • Implement social media posting/engagement strategies and best practices across various platforms and social communities (including Facebook, Instagram, Twitter, TikTok, Pinterest and potentially other channels).
  • Interact regularly with social communities, answering questions as well as spurring conversation via proactive engagement.
  • Monitors pages 7 days a week and answers consumer questions and complaints in a timely fashion (non-urgent needs handled the next business day)
  • Comfortable managing customer service questions
  • Starts impromptu/in-the-moment conversations
  • Encourages fan commentary and photo sharing
  • Night/evening/weekend posting and engagement as appropriate
  • Monitor for media and influencer coverage
  • Nurture relationships with key brand stakeholders
    • Engages with bloggers – including ambassadors, partners, potential partners and influencers – on social channels
    • Spots opportunities to engage in relevant social conversations and build relationships real-time
    • Coordinates with PR team to leverage influencer engagement
  • Capture client mentions in stories and influencer feeds
    • Spot opportunities to engage in relevant conversations and build relationships real-time
    • Log coverage and produce daily reports
    • Weekend monitoring
  • Document and flag comments, issues relevant to brand team
  • Web and social listening for trending content, conversations, topics, events and news
  • Support account with ad-hoc content and performance monitoring as-needed

 

Bring Your Experience

  • 1+ years social media community management experience at a consumer product company or agency
  • Customer service experience that demonstrates the ability to empathize, flex and clearly communicate in the face of customer needs
  • Excellent communication skills; detail oriented and organized
  • Able to work collaboratively in a team environment with a spirit of cooperation
  • Self-motivated, energetic, adaptable, flexible and reliable
  • Team player, willing to support at times and lead in others
  • Bachelor’s degree (B.A.) from a four-year college or university in Journalism, PR, Advertising or Communications preferred

  

Enjoy the Benefits

  • Competitive compensation
  • Full employee benefits including medical, dental and vision, as well as alternative care
  • 401K matching
  • Generous paid holidays and vacation
  • Regular check-ins and an “Always On” approach to feedback and goal setting
  • Professional development opportunities
  • A positive, balanced work-life

Apply Now

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